Way back, everything has been done manually. Contrary to what it seems, it has more risks, its difficult to audit expenses and time consuming. However, choosing a telecom expense management provider is not easy. It should focus to telecom spending, processes and it must help to reduce costs. How about the latest telecom technology based solutions compared( telecom software) to telecom management expense done manually ( old school)? What are biggest changes so far? How do we choose the reliable telecom expense management solution?